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AWS Supports You: Diving Deep into the Entitlements of Enterprise Support gives viewers on the twitch.tv/aws channel an overview of Enterprise Support, including an introduction to your account team, customer stories, and an intro to OnRAMP. This series showcases best practices and troubleshooting tips from AWS Support. This episode originally aired on May 23rd, 2022.
Intro: 0:00
Why Enterprise Support? 02:36
The AWS Enterprise Support Team 04:59
Enterprise Support Entitlements 23:02
AWS Enterprise OnRAMP 44:48
Helpful Links:
- AWS Trusted Advisor check reference - https://docs.aws.amazon.com/awssupport/latest/user/trusted-advisor-check-reference.html
- AWS Health Dashboard: https://aws.amazon.com/premiumsupport/technology/aws-health-dashboard/
- What is AWS Health? - https://docs.aws.amazon.com/health/latest/ug/what-is-aws-health.html
- About the AWS Support API - https://docs.aws.amazon.com/awssupport/latest/user/Welcome.html
- AWS Infrastructure Event Management: https://aws.amazon.com/premiumsupport/programs/iem/
- AWS Well-Architected: https://aws.amazon.com/architecture/well-architected/?wa-lens-whitepapers.sort-by=item.additionalFields.sortDate&wa-lens-whitepapers.sort-order=desc
- AWS Support Proactive Services: https://aws.amazon.com/premiumsupport/technology-and-programs/proactive-services/
- Announcing AWS Enterprise On-Ramp – A New Support Plan: https://aws.amazon.com/blogs/apn/announcing-aws-enterprise-on-ramp-a-new-support-plan/
- What are customers saying about Enterprise Support: https://aws.amazon.com/premiumsupport/customers/testimonials/
- Get more insights to AWS Health Events https://aws.amazon.com/blogs/mt/aws-health-aware-customize-aws-health-alerts-for-organizational-and-personal-aws-accounts/
- Watch our past episode on AWS Health Aware: https://www.youtube.com/watch?v=v3Pobmx9zIg
Trusted Advisor Priority: https://aws.amazon.com/about-aws/whats-new/2022/03/aws-trusted-advisor-priority-enterprise-customers/
- Watch our past episode on Trusted Advisor Priority:
https://www.youtube.com/watch?v=xihJDTiusxc
Watch our past show on getting ready for Event Management with an Infrastructure Event Management process: https://www.youtube.com/watch?v=lQztMMIqm4o https://www.youtube.com/watch?v=UGEWB6sQfxo
Subscribe:
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More AWS events videos - http://bit.ly/316g9t4
ABOUT AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.
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